Frequently Asked Questions
How long will my appointment take?
A full eye examination may take between one to two hours. If new eyewear needs to be selected, allow an additional 30 to 45 minutes.
Preops and surgery appointments will take about an hour and a half to two hours.
How long does eye dilation last? Does it affect my vision? Can I drive home?
We often dilate our patients during their eye exam. If you don’t feel confident that you will be able to drive after dilation, please bring a driver with you. You will probably be sensitive to bright light for a few hours following your exam. We recommend that you bring sunglasses with you to wear after your exam. We can provide you with dark lenses if you ask for them, and most patients are visually comfortable after their exam.
We also have drops that will reverse the effects of the dilating drops, so if interested please ask your technician about those on the day of your exam.
Will my insurance cover my eye exam?
If you have a medical condition that requires an eye exam, such as diabetes, your exam should be covered by your insurance. Keep in mind that you may have a deductible to meet or other out of pocket expenses with your plan. Weston Eye Center participates with many insurance plans. Some insurance plans cover routine eye exams yearly or every other year. Not all plans cover routine eye exams. You need to check with your human resource department and or individual policy holder for your benefits. Keep in mind that you may have a deductible or copay to meet or other out of pocket expenses with your plan. The information provided is only general benefit information and is not a guarantee of payment. Benefits are always subject to the terms and limitations of the plan. The availability of benefits is always conditioned upon the patient’s coverage and the existence of a contract for plan benefits as of the date of service. A loss of coverage, as well as contract termination, can occur under certain circumstances. There may be no benefits available if such circumstances occur
Will Medicare pay for my visit?
In most cases, Medicare will pay for your eye exam but not the portion of the exam that we are checking to see if you need glasses or to update your glasses. This is called refractions and is not covered by Medicare.
I have Medicare coverage. Why do I have to pay out of pocket for a refraction? What is a refraction?
Medicare does not pay for routine vision exams. A routine vision exam is when patients have no medical complaints with their eyes and just want their vision checked. Medicare will pay for medical and surgical eye care only. Medical and surgical eye care includes treatment for diseases such as glaucoma, diabetes, cataracts, eye infections and any other eye-related problem.
A refraction is the test used to determine your best-corrected vision and may be necessary during a medical eye exam. Medicare will not pay for the refraction portion of an eye exam. Anything Medicare does not cover becomes the patient’s responsibility. If a refraction is done in the course of your exam, you may be asked to pay the refraction charge at the end of your office visit.
I thought you accepted only what Medicare allows or pays, why is there an amount due on my bill?
The patient or secondary insurance is responsible for 20% of the allowable charges and for the portion applied to the deductible. Medicare will have an allowable amount for each service rendered. They will then pay 80% of that allowed amount after the yearly deductible has been met. If you have a secondary insurance, they should pay the remaining 20%. If not, the patient is responsible for the balance.
Why won't my insurance company pay on a routine/medical eye exam?
The doctor arrives at his diagnosis from the patient's history, which is given by the patient at the time of service. If there is not a medical reason for the patient being seen, we cannot bill the insurance company using a medical diagnosis. Routine eye exams are not covered by some insurance companies. Please call your insurance company and asked about your benefits before you come in for a routine/medical eye exam.
Why am I getting a reminder card to make an appointment two months before my yearly eye exam is due?
We send out reminder cards two months before the actual time the eye exam is due so that the patient will be able to call and get an appointment time that will work best for them and their schedules. Some insurance companies will not pay for the exam if it has not been a full year since the patient's last eye exam. A suggestion would be to write down the date of the patient's last appointment somewhere so he or she will remember when their last eye exam took place. Our clinic can also tell the patient when their last eye exam was performed.
If I am late, will I be seen?
If you are 20 minutes late or more, you will be rescheduled.
Can I use my cell phone in the office?
No. They are disruptive to the staff and other patients. Please turn them off upon entering the office.
Do you perform Lasik surgery?
The doctors at Weston Eye Center do not perform Lasik laser vision correction at this time. We do pre-op evaluations to check for suitability for surgery and we can answer most, if not all, of your questions related to vision correction surgery. We do refer to leading Lasik surgeons in the area. You may also complete your post-op regimen with us if it is more convenient than travelling back to your Lasik surgeon.
Can I bring someone with me to my appointment?
Yes. Parents should accompany their minor children. Adult and elderly patients may want their spouse, child or a friend to accompany them. This can be helpful in remembering the details of the appointment or instructions given during the appointment. It may also be useful to have someone else along to help ask questions. Some patients like to have someone to drive them home if their eyes have been dilated. For patients with limited ability to speak English, please bring an interpreter.
Will I have the “air puff” test during my exam?
No. We do not use that particular instrument for measuring intraocular pressure, used for diagnosing glaucoma. We use other instruments that do not ‘puff’ the eye to get a measurement.
What should I bring to my appointment?
- Insurance and Vision Plan ID cards that may apply
- List of medications you are currently taking (eye drops and nutraceuticals as well)
- Eyeglasses you currently wear
- Registration forms you may have filled out
When are you open?
Our offices are open from 8 AM until 4 PM on Mondays- Thursday, and from 8 AM until 12 PM on Fridays.
We may have different hours depending on holidays, staff meetings and surgery days so please call ahead if you are
planning to stop in.
My regular eye doctor is sending me to your doctors to treat a specific medical problem with my eyes. Will my health insurance cover something like this?
If your primary eye care physician refers you to one of our doctors for a medical reason, most health insurance policies will cover the visit. It may be a good idea for you to check with your insurance company first if you have questions about your coverage.
My regular eye doctor has recommended surgery but doesn't perform it himself. If I go to you for my surgery, do I have to switch eye doctors?
No. You do not need to switch eye doctors. We often perform surgery on patients referred from other doctors. After your surgery, we encourage you to see your regular eye doctor for your future eye care.
What if I have an eye emergency?
If you have a condition that you consider to be an emergency, we will make every attempt to schedule you that day. There might be a wait while we make an opening for you, but we will see you as soon as possible.